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VIDELLO - Refund Policy

Initial Subscription Purchase and Refund Requests

If you have initially purchased a subscription from our platform and would like to request a refund please ensure your account meets the all the following criteria:

> Your request is less then 14 days since the initial purchase of the subscription

> You have not streamed any videos or redeemed any of the features involved in the use of the subscription on your account.

Once you have streamed videos the subscription is considered redeemed and is not refundable.

Please ensure you have chosen the correct subscription package before proceeding with the payment.


Refund Requests on Subscription Renewals

For monthly/yearly subscriptions, the refund policy will only cover the FIRST charge for purchasing the software. The second, third, fourth and so on charges will not be covered by the refund policy.

Users can still request for the cancellation of the subscription and we will cancel the subscription immediately - no questions asked. 


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