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VIDELLO - Troubleshooting

Here you may find some helpful troubleshooting steps to get you sorted out with problems you have with VIDELLO

  • VIDELLO - Playback Issues

    Vidello playback issues can be caused by many factors. By doing simple troubleshooting steps, you may be able to fix the problem. CLEAR BROWSER CACHE Browsers speed up the process of loading your page...

  • Sticky video goes underneath the elements in iGloo

    When the Sticky on Scroll is enabled, it may cause your videos to go under the elements on pages created with iGloo. To fix the problem add this code to the Footer of your iGloo page. <style> .pb_sect...

  • VIDELLO - Cannot See Video Controls

    If you cannot see the control after embedding the video, you will need to republish it. In the VIDELLO open the video in your Project At the top right of the edito click Save Click Embed and copy the ...

  • VIDELLO - What is the Maximum Size of a Video You can Upload

    You can upload an unlimited number of videos, each up to 2GB in size. If you have a video larger than 2GB, we suggest you break it up into several short videos to avoid losing content, and to keep you...

  • VIDELLO- Why Can't I See Call-to-Actions On My Mobile Device?

    Mobile devices can have some limitations. They don’t allow preload and autoplay of videos and some of them will play videos using their own player. This causes a website to lose control on the video, ...