Start a conversation

Billing

Want to make changes to your payment method? Upgrade your plan? Or you got questions about your plan? We have answers for you

  • Update payment method after migration

    Once we've update your account to the latest user dashboard you need to add new payment method to fully activate the account. 1) Log in to your Vidello account 2) Go to your Account 3) Click on catego...

  • Activate your account

    Once you sign up to our 7-day free trial, you need to activate the account if you'll decide to keep using Vidello. Our trial has only one limitation. We do add Vidello logo to your videos but once the...

  • Refund Policy

    Initial Subscription Purchase and Refund Requests If you have initially purchased a subscription from our platform and would like to request a refund please ensure your account meets the all the follo...

  • The payment amount exceeds the maximum amount per payment

    If you get the error message: The payment amount exceeds the maximum amount per payment it means that your primary fund source have reached its limit, or do not have enough balance. To resolve this is...

  • The Payment Cannot Be Processed Because No Payment Source is Available

    In some cases, the preferred method of payment is not set which causes this error. Or because the cards you have added is not yet confirmed. The solution would be to link a bank account, or add a cred...

  • How to View the Status of Your Subscriptions

    Here's how to view your preapproved payment information: 1. Log into your PayPal account. 2. Click Profile near the top of the page. 3. Click Profile and Settings 4. Click Financial Information 5. Cli...

  • PayPal throws an undefined error while processing the payment

    There are several reasons you're seeing a decline error or your payment won't go through. If your credit or debit card was declined: Your card is expired — make sure your card billing address and expi...

  • PayPal - Error Code #10417 Your request could not be processed at this time

    PayPal's security model in most cases can cause payments to halt.  If you are getting the error message Error Code: 10417 - Your request could not be processed at this time the best solution would be ...

  • European Union Value Added Tax (VAT)

    Each EU countries may apply different rules when buying services online. You only have to pay Value Added Tax (VAT) when you are purchasing online services. Here is a more detailed description of what...